Shipping and Delivery Policy
Where do you deliver?
We deliver countrywide.
How much does delivery cost?
Within Nairobi: Our shipping rate is 180 ksh for books that weigh between 0-5kgs. If the total cart is more than 5kgs, a charge of ksh 30 will be added for every extra kg.
Countrywide: Our shipping rate is 300 ksh for books that weigh between 0-5kgs. If the total cart is more than 5kgs, a charge of ksh 30 will be added for every extra kg.
Do you do international deliveries?
For deliveries outside Kenya, kindly send an email to email@example.com before making an order to confirm a shipping estimate.
What are the delivery timelines?
If within Nairobi, you will receive your book(s) within 24 hours from the time of payment.
If out of Nairobi, you will receive your book(s) within 48 hours from the time of payment.
Our working days are Monday-Friday, (8:30 a.m. -5:30 p.m.) excluding weekends and public holidays
Can I pick my package from your offices?
Yes, you can opt to pick the package from our offices. We’re located at Shanzu road, Off Lower Kabete road, next to Total Petrol Station. Our working days are Monday-Friday, (8:30 a.m. -5:30 p.m.) excluding weekends and public holidays.
What happens if my package does not arrive within the stipulated time?
Please send us an email at firstname.lastname@example.org, and we will follow up with the issue.
Other Terms & Conditions
Storymoja will not provide one shipping cost to orders that are split between multiple shipping addresses.
Shipping times can be affected by factors over, which Storymoja has no control, including incorrect delivery addresses, weather, courier and customs delays and Post Office delivery restrictions.
Please check your shipping address for accuracy. Storymoja is not responsible for receiving and processing an order with an incorrect shipping address.
We reserve the right to choose the most appropriate shipping method according to the size and weight of your order, the location of your shipping address, and other factors.